Refund policy
At Silver Oak Boutique, we want you to love your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Items must be in original packaging
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Proof of purchase or order number is required
Items sent back without first requesting a return will not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
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Final sale items
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Gift cards
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Personal care products (if opened)
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Custom or personalized items
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Items marked “Non-Returnable” on the product page
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is:
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Damaged
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Defective
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Incorrect
Contact us within 7 days of delivery at:
SilverOakboutique@gmail.com
Include:
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Your order number
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Photos of the item and packaging
We will review the issue and send a replacement or refund if approved.
Exchanges
Because we operate through a dropshipping fulfillment network, exchanges are not always available.
If you need a different item, please:
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Return the original item (if eligible)
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Place a new order for the replacement
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds are issued to your original payment method
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Processing time: 5–10 business days depending on your bank
Shipping fees are non-refundable unless the item arrived damaged or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The wrong item was sent
Return shipping fees are non-refundable.
Order Cancellations
Orders may be cancelled within 12 hours of purchase. After this time, the order may already be processed and shipped.
Contact Us
For return requests or questions, contact:
Silver Oak Boutique Support
Email: silveroakboutique@gmail.com